Introduction
Welcome to Down to Earth Divo, L.L.C. The following terms and conditions guide the use of and commerce in our online shop. These terms and conditions may be adjusted from time to time. Please read before making an online purchase at Down to Earth Divo, L.L.C..
1 – General
You can shop our product through our online shop. If you have any questions please contact our customer service for help at sales@downtoearthdivo.com. All merchandise remains our property until payment is fulfilled. Any attempts of frauds will be reported to the police. Down to Earth Divo, L.L.C. reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected. No other payment options in addition to those displayed at checkout is accepted. Down to Earth Divo, L.L.C. holds the right to have minor deviations related how material, color, weight, measurements, or manufacturing, appear on our online shop. This also includes type faults, price and stock changes.
2 – Shipping & Delivery
All shipments are sent by USPS or UPS depending on where you reside. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. Down to Earth Divo, L.L.C. will dispatch the approved orders as quickly as possible and in the order that they have been received. You will recieve a tracking link along with your shipment confirmation when your package leaves the warehouse.
a. Shipping destinations and shipping fees
Estimated delivery time is 1-5 working days, if anything else is not announced.
Shipping fees specified in US Dollar (USD) will be displayed in checkout before the final payment step. Please note that these vary depending on the weight of the package.
Our shipping fees
United States shipping is approx. $5 USD.
b. Uncollected packages
We will charge 25 USD for declined items, e.g. if you refuse to sign or will not pick up the order at your pick-up point. If you change your mind about things you ordered contact our customer service immediately. You still have to collect your package and return it back to us. Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our customer service. When returning it you are responsible for the goods. PLEASE DO NOT OPEN PACKAGE WITH A SHARP OBJECT- WE ARE NOT RESPONSIBLE FOR SLICED ITEMS DUES TO YOUR OPENING OF THE PACKAGE.
3 – Payment
You have the following options:
– Credit card (Mastercard, Visa, AMEX, Discover)
When using credit card you pay immediately at checkout. When the package arrives you pick it up at your local pick-up point. All information concerning your credit card is encrypted and secured. Down to Earth Divo, L.L.C. reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected. Down to Earth Divo, L.L.C. can also demand you to confirm the order separately by mail sent to the invoice address before your order is delivered.
4 – Returns and exchanges
There are NO REFUNDS or EXCHANGES unless there is a mistake on our part or the item is damaged. UNUSED items only. CANCELLATIONS of orders require contact with-in 6 hours of placing of order as we start your order the SAME DAY. A 25% cancellation fee is charged on all cancellations. Up to 14 days- then NO REFUNDS OR EXCHANGES PERIOD.
a. Faulty goods
Goods are faulty if they are received damaged or where a manufacturing fault occurs within 14 days of receipt of item. Items that are damaged as a result of normal wear and tear are not considered to be faulty. For faulty items Down to Earth Divo, L.L.C. will exchange your item, including for return shipping, as soon as possible. If it cannot be repaired or the same product is not available, you are entitled to a full refund including for shipping and return. Please be aware that we can only replace it for the same product in the same size, subject to availability.
b. Claims
If the product is defect, damaged or if the return is due to a mistake made by us, we will in this case bear or reimburse the delivery cost. Please report the reclamation to our customer service before returning the product, then return the product together with your receipt to this address:
Down to Earth Divo, L. L. C.
5 – Security
All information concerning your credit card is encrypted and secured. Most web browsers use symbols or the guide https:// to show that the page you are visiting is secured. Down to Earth Divo, L.L.C. for redemption of credit card payments. According to laws, Down to Earth Divo, L.L.C. has to have your approval before handling your personal information. Receiving your personal information helps us to give you good customer service and updates. We will not leave or sell your personal information to third-parties without your permission.
a. Applicable law
These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by laws. Down to Earth Divo, L.L.C. may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.
b. Ownership of right
All rights, including copyrights at tshirtstoreonline.com remain with Down to Earth Divo, L.L.C. and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.
c. Privacy Policy
The personal information you forward to Down to Earth Divo, L.L.C. will only be used in order to fulfill the undertakings Down to Earth Divo, L.L.C. have and to assure you the best service. TSHIRT STORE will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. Down to Earth Divo, L.L.C. assumes responsibility for all personal information that you make available to us and does not pass on any information to a third party under any circumstances. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from tshirtstoreonline.com, please send an email to sales@downtoearthdivo.com.
6. Terms of use
The personal information you forward to Down to Earth Divo, L.L.C. will only be used in order to fulfill the undertakings Down to Earth Divo, L.L.C. have and to assure you the best service. Down to Earth Divo, L.L.C. will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. Down to Earth Divo, L.L.C. assumes responsibility for all personal information that you make available to us and does not pass on any information to a third party under any circumstances. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from tshirtstoreonline.com, please send an email to sales@downtoearthdivo.com..
7 – Force majeure
in case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by public authority or similar circumstances Down to Earth Divo, L.L.C. will apply to force majeure. This means that these terms & conditions can not or only partly be performed. If this occurs Down to Earth Divo, L.L.C. will try to inform you about this.
8- Contact Us
Ft. Lauderdale, FL
804-241-0113